News & Events | Articles | January 9, 2014
A Look at EMS and Regulated Response Times
The W21C Journal Club + is proud to present:
Dr. Claudia Steinke, University of Lethbridge and Ward Eggli, Lethbridge Fire and Emergency Service
Using Service Blueprinting as a Method for Assessing Efficiency and Effectiveness: A Look at EMS and Regulated Response Times (with Focus on Chute Times)
January 9, 2014
12:00 - 12:50 pm
GD01, W21C Multi-Purpose Room
TRW Building, 3280 Hospital Drive NW
In 2013, Lethbridge Fire and Emergency Services (LFES) engaged with researchers from the University of Lethbridge to conduct a review of aspects of the operations of LFES in relation to the regulated Emergency Medical Services (EMS) response times, imposed on them by the government. The concern was that the regulated response times, with particular interest on chute times, were not realistic and needed strong empirical evidence to either prove or disprove their accuracy and effectiveness. The goal of LFES was to conduct a study that would provide the empirical evidence needed to inform government and policy makers that the current standards being imposed regarding response times are unrealistic and require some modification to better reflect a genuine understanding and appreciation of the unique needs of each municipality (i.e the local context). Ensuring regulated response time are realistic and take into consideration the uniqueness of each municipality has implications for the safety and well-being of frontline EMS staff, the community, and the clients they serve.
- To inform members of a collaborative research project in progress that involve industry and academia with focus on the response times (and chute times) emergency medical services.
- To inform as to the challenge some municipalities are facing trying to meet regulated response times.
- To discuss some of the workarounds developed in order for EMS members to compensate for faulty system design.
- To discuss the impact these things are having on EMS staff morale.
- To share thoughts on how applying the service blueprinting method might assist us in better understanding the issue (highlighting aspects of service design).
- To receive feedback from members on the proposed research project and invite further collaboration as the issue is province wide.
The W21C Journal Club+ is a self-approved group learning activity (Section 1) as defined by the Maintenance of the Certification program of the Royal College of Physicians and Surgeons of Canada.